Frequently Asked Questions

MANUFACTURING QUALITY

1Where is PHIX made?
PHIX products are designed in Los Angeles and manufactured in the United States and internationally under the supervision of our talented engineering team.
2Can you speak to the health and safety of this product?
No tobacco product should be considered safe. If you have any health concerns about use of PHIX or any other tobacco product, we recommend that you consult with your physician. Inhalation of e-vapor may aggravate existing respiratory conditions. If you do not currently use nicotine-containing products, we recommend that you do not start. However if you are an adult smoker who has been looking for an e-vapor alternative that can satisfy like a cigarette, then PHIX may be a good choice for you. PHIX does incorporate several consumer protections, including a sophisticated temperature control system, which is optimized to maintain the temperature needed for optimal vaporization and to avoid combustion and generation of smoke. We stand by the quality of our products and are committed to bringing you the best technology in vaporization, which is why our engineering team ensures all parts are compliant to international and US safety and quality standards like RoHS and EMC, and undergo extensive testing and inspection. Furthermore, PHIX e-liquid and vapor are also tested by an independent lab.
3What should I know about nicotine?
Nicotine is not appropriate for use by minors. Nicotine is addictive.
4What kind of magnets are there? Will they affect other electronics?
There are magnets at the base of the device that hold it securely in place while connected to the magnetic USB charging dock. Many electronic devices with magnets can affect each other, PHIX not excluded. For example, while charging connected to a laptop, PHIX can trigger a magnet inside your computer that forces it into sleep mode. This won't damage your computer, but if this happens try using an alternate USB port. We've found using the port on the right side of your computer works best for charging PHIX, but this could be different depending on the type of laptop you have. PHIX should also be kept away from key cards, credit cards, and other items with magnetic strips.

PHIX DEVICE

1Do I have to clean PHIX?
You may want to clean the charge contacts from time to time as the magnets can attract dust. We recommend using a dry or slightly moistened Q-tip to clean the charge contacts.
2What's the best way to store PHIX?
It is best for the battery's health to ensure that the device is not stored for more than 2 weeks with an empty charge. When storing the device for a month or longer, it is best to charge the device fully and remove the pod before storage.
3Can I take the PHIX on an airplane?
We recommend referencing the comprehensive list of items prohibited by TSA: http://www.tsa.gov/travelers/airtravel/prohibited/permitted-prohibited-items.shtm. PHIX is safe for travel, but most airlines restrict the use of vaporizers. Exposure to extreme altitude changes like flying on a plane may cause slight leakage in PHIX pods especially if they are partially used. We recommend not flying with partially used pods or disposing of them before getting on a plane and using a fresh one when you land. If your PHIX pod leaks, it's best to avoid direct contact with the liquid, but if you get liquid on your hands simply wash with soap and water. You may continue to use a PHIX pod if some liquid has escaped, but carefully wipe the juice off with a clean cloth or tissue before inserting into your device. If leaking persists, please contact the PHIX Care team.
4How long does a charge last?
Depending on your use, a full charge will last roughly a full day or about as much as half of one PHIX pod.
5What kind of battery is in the device?
PHIX uses a lithium-ion polymer battery.
6Can I overcharge the battery?
PHIX'S smart-charge technology will ensure there is no risk of overcharging.
7How many puffs can I get on a full charge?
About 200 puffs =1/2 of one PHIX pod
8Is this a good way to quit smoking?
PHIX is not intended to be a nicotine cessation device, and has not been tested as such.

PHIX PODS AND JUICE

1How does the PHIX pod work? How is the juice heated?
PHIX uses a closed loop temperature control algorithm to deliver the ideal amount of power at any given time to the PHIX pod. The juice is heated using a porous ceramic coil to deliver the truest taste.
2What is the nicotine concentration?
Each PHIX pod contains 1.5mL with 5% nicotine by weight, approximately equivalent to 2 packs of cigarettes or 400 puffs.
3How should I store my PHIX pods? Do they expire?
There isn't an expiration date on PHIX pods, but you may experience a natural flavor decrease after one year. It's best to store PHIX pods at room temperature in a dry environment in their sealed compartments until use.
4How do I dispose of a PHIX pod?
PHIX pods can be thrown away in a regular trashcan.
5Are you going to make non-nicotine juice?
At this time all our PHIX pods include nicotine, but you can subscribe to our newsletter to keep up with the latest PHIX developments.
6Can I buy PHIX juice in bulk?
At this time we only sell our juice in pod form.
7Can I refill my PHIX pods with juice?
For health and safety concerns, please do not attempt to refill your PHIX pods.
8Can I open the PHIX pod?
For health and safety concerns, please do not open your PHIX pods.
9Will you be releasing any other juice flavors?
At this time we sell just 5 delicious flavors, but you can subscribe to our newsletter to keep up with the latest PHIX developments.
10My PHIX pod is leaking when I use it?
Minor leaking from your PHIX pods is not uncommon during use and shouldn't persist under normal use by following suggested drawing tips. If your PHIX pod is leaking slightly, you can continue to use it, but wipe off the juice before inserting back into your device. Leaking can occur when juice is pulled up into the air path due to one of the following reasons:
  • Puffing aggressively on the mouthpiece - try puffing more gently.
  • Squeezing or biting the pod as you puff - relax your mouth on the mouthpiece.
  • Squeezing the wide sides of the pod when you insert it - place your fingers on the outer edges of the hard plastic mouthpiece as you click into place.
  • If you encounter an excessively leaky pod or continue to experience leaking after making these adjustments, please contact the PHIX Care team.
11What's the best way to draw on PHIX pods?
  • PHIX pods are built for easy, smooth drawing and produce an optimal vapor and nicotine experience under normal drawing pressure.
  • It may take a little extra suction on the first draw to get the PHIX pod going, but the PHIX Care team always recommends a gentle puff on the mouthpiece.
  • Avoid aggressively puffing or using extreme suction as this can force juice up into the air path.
  • It's best to avoid squeezing the mouthpiece between your teeth or lips - this pressure may also force liquid up into the air path and cause leaking.
  • When inserting your pod, place your fingers on the outer edges of the hard plastic mouthpiece to avoid squeezing the pod as it clicks into place.

SERVICE & SUPPORT

1My PHIX is having trouble charging?
Make sure your PHIX charger is connected to an adequate power source and that the device is making a secure connection to the charging base. Before contacting the PHIX Care team, please also try cleaning the charge contacts on the device as well as the charging base itself using a dry or slightly moistened Q-tip.
2My PHIX isn't creating vapor?
If you're seeing little to no vapor when you draw on PHIX, double check that the device LED is lighting up when you draw on the pod. You may want to try using an alternate PHIX pod to see if that helps. If you continue to have problems, please contact our PHIX Care team at www.phixvapor.com
3There was some moisture on the inside of my PHIX pod pack. What should I do?
PHIX pods subject to excessive humidity or a drastic altitude change (like flying on a plane) may experience a minor amount of condensation or leakage. If your PHIX pod leaks, it's best to avoid direct contact with the liquid, but if you get liquid on your hands simply wash with soap and water. You may continue to use a PHIX pod if some liquid has escaped, but carefully wipe the juice off with a clean cloth or tissue before inserting into your device. If leaking persists, please contact the PHIX Care team.
4What is the warranty for PHIX?
PHIX comes with a 3 month Ltd Warranty for all devices purchased on Phixvapor.com or through an authorized PHIX retailer. Head here for more details www.Phixvapor.com. If you think you may need to claim your PHIX warranty please contact our PHIX Care team www.Phixvapor.com
5What is the return policy for PHIX?
Refunds are given on new/unused, unopened products purchased within 30 days on www.Phixvapor.com. We cannot provide refunds on devices purchased at an authorized retail location. To receive a replacement device under the warranty. We do not generally accept refunds on used devices - please contact our helpful PHIX Care Team with questions.
6PHIX disposal?
In the event that you need to dispose of your PHIX, please contact the PHIX Care team who will help you responsibly recycle your device.
7My PHIX pod is leaking when I use it?
Minor leaking from your PHIX pods is not uncommon during use and shouldn't persist under normal use by following suggested drawing tips. If your PHIX pod is leaking slightly, you can continue to use it, but wipe off the juice before inserting back into your device. Leaking can occur when juice is pulled up into the air path due to one of the following reasons:
  • Puffing aggressively on the mouthpiece - try puffing more gently.
  • Squeezing or biting the pod as you puff - relax your mouth on the mouthpiece.
  • Squeezing the wide sides of the pod when you insert it - place your fingers on the outer edges of the hard plastic mouthpiece as you click into place.
  • If you encounter an excessively leaky pod or continue to experience leaking after making these adjustments, please contact the PHIX Care team.
8Are you owned by Big Tobacco?
Nope. We are an independent, Los Angeles company focused on bringing beautiful products and the best vapor technology to our customers.

AVAILABILITY

1Can I buy PHIX and PHIX pods in a store near me?
Yes - visit our store locator to find authorized vendors near you.
2Is PHIX available outside of the US?
At this time we sell PHIX in the United States, but sign up for our newsletter to keep up with new developments and retail locations.
3How do I get wholesale pricing?
If you would like to become an authorized retailer of PHIX, please visit www.Phixvapor.com and fill out the wholesale form.
4Are there places in the US where you can't ship?
Due to local ordinances, we are unable to ship to Utah, Arkansas, Massachusetts’s zip code 02478, or anywhere else outside of the 50 US States. Finding a local store is a great alternative!

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