Warranty Details

Your PHIX device is covered by a 1 year limited warranty. 

Who Qualifies for these Warranties? You qualify for warranty if you have a registered device purchased from Brewell MFG or other authorized retailers. You must be above the legal purchasing age for nicotine in your state. The warranty is non-transferable, and is only valid for the original owner of the device. Please register your PHIX device as soon as possible in order for us to guarantee warranty service.

If you didn't register your product within a month of purchase, you may still be eligible for warranty or similar service. Please email info@PHIXvapor.com.

PHIX Vapor has the right to revoke warranty service to users found to be submitting fraudulent information.    

What Does it Cover? This warranty covers faults in materials or workmanship for a period of one year under normal use as defined by our user manual. 

What Does this Warranty Not Cover? Our warranty does not cover damage resulting from normal wear and tear, accidents, or other external events. Our warranty does not cover damage resulting from improper storage, misuse or abuse, superficial damage to the sleeve including scratches, cracks, or exposure to extreme conditions including heat, dirt, and water. “Misuse” includes without limitation use in a manner or environment not in compliance with the recommendations in this document, our online user manual, or related documentation.

Our Warranty does not cover normal depletion of consumable parts such as the battery, unless occurring due to a defect in original materials or workmanship. 

Our Warranty does not cover products that have been physically or electronically altered, modified, undergone unauthorized repairs, or exhibit third-party changes. Vinyl wraps or other purely decorative modifications will not void your warranty unless PHIX Vapor determines them to have caused damage to the product.

What Will We Do? If your Product is defective or malfunctioning, PHIX Vapor will either replace it at our discretion, or repair it using new or refurbished materials.

How to Obtain Warranty Service? Go to Warranty Forms.

Is There a Warranty on Your Pods? PHIX Pods are not protected by explicit warranty, but if you are unsatisfied with your experience with your pod(s), email us at info@phixvapor.com.